Wyze Solar Cam Pan Security Camera Voluntary Recall

Wyze Solar Cam Pan mounted on a tree with its solar panel angled toward the sun

In cooperation with the United States Consumer Product Safety Commission, Wyze Labs, Inc. is voluntarily recalling certain Wyze Solar Cam Pan security cameras due to a safety issue related to incorrect installation instructions. This recall applies to Solar Cam pan security cameras purchased on or before April 3, 2026 only.

Wyze Solar Cam Pan security camera includes two different types of screws for installation: short pan-head machine screws and long flat-head wood screws. The short pan-head machine screws are intended to attach the solar panel bracket to the top of the camera. The long flat-head wood screws are intended only for mounting the product to a wall or other surface. If the long flat-head wood screws are incorrectly used to attach the solar panel bracket to the top of the camera, they may penetrate the closed-bottom brass inserts and puncture the internal lithium-ion battery’s metal casing, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from a fire or burn hazard.

What do Consumers Need to Do?

Consumers should stop using the recalled Wyze Solar Cam Pan security camera immediately and determine whether your device is affected by the recall. All consumers who used the long, flat-head screw to install the solar panel on top of the camera should participate in the recall. If you are uncertain regarding the type of screw used during installation, please click on the “step-by-step” guide below to determine which screw you used in installation.

What is Wyze Offering Consumers?

Wyze is offering all affected consumers a free replacement camera with solar panel accessory or a full refund or a gift card for the original purchase price to use on Wyze’s website.

Refunds are as follows:

  • For consumers who purchased the camera through the Wyze website: Wyze will refund you at the original payment method.
  • For consumers who bought through a retailer: Wyze will reimburse you via check.
  • A gift card is available for all if you choose.

Step-by-Step Guide: How to check if Wyze Solar Cam Pan security camera is installed with the correct screws.

Please review the step-by-step guide below to determine which screws you used during installation. If you need to dismantle the camera to visually inspect the screws, you will need to download the firmware on your app. It requires that you wait 48 hours after you deplete the battery to make sure it is properly drained.

  • Click HERE to see the step-by-step guide
  • Click HERE to fill out the firmware form, so we can send your camera the firmware that will deplete the camera battery if you need to dismantle the camera.

Consumers that have not set up their camera yet.

  • Click HERE to review the corrected installation instructions before setup.
  • Click HERE to see the video.

Questions:

  • Review the FAQ below or review the press release issued in coordination with the CPSC.
  • Click HERE to review the press release

If consumers have further questions they should email [email protected], or call Wyze toll free at 888-832-7226 from 8 a.m. to 6 p.m. CT Monday through Friday for assistance.